complaints

Note : The KAMA.Bibs Core and Pro are reinforced with double-needle flatlock stitching in some places. Stitching these seams can result in loose threads. The seams can be destroyed simply by pulling or tearing at protruding threads. We ask you to simply cut off any protruding threads with small scissors.

Rough saddles or saddles made of carbon should be ridden with the Pro Bib X. Here the flat seams have been removed to be more robust.

If your KAMA product shows other quality defects, material defects or production defects, this is a case of complaint.

Please do the following: 

1. Photograph the product and the defect (entire product, several detailed photos of the defect) 

2. Describe the defect/production error in detail and email everything to hello@kama-shop.at

3. Your case will be forwarded to the producer in Italy and discussed with the KAMA.Team. This may take a few days.

What happens then? 

If the complaint is accepted, your product will either be repaired or exchanged. The purchase amount of the product cannot be paid out in cash or as a voucher.

If the complaint is rejected (if it is not a material or production defect but your own fault) the product complained about will be sent back to you.